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Craig A. Stevens, PMP,CC President of Westbrook
Stevens, LLC a woman owned small business, and COO of Innovative Resources and Systems (IRaS) a service
disabled veteran owned small business -- (SDVOSB).
Speaking and Teaching Experience
AI Signal Research,
Improvement Professionals Ltd.
Life Of Victory
Inc. (multiple sites and organizations)
Los Alamos National
Laboratory, Plutonium Facility
Parent Company of Panasonic)
Inc. (multiple sites and organizations)
NASA, National Aeronautics and Space Administration
Health Information Center, Washington D.C.
Oak Ridge Methodist
Oak Ridge National
Laboratory (many organizations)
Gaseous Diffusion Plant
Technical Community College, Knoxville, Tennessee
International, Inc., Denver, Colorado
Laboratory, South Carolina
Applications International Corporation (SAIC)
Group, Chicago, Illinois
St. Mary’s Medical
Center, Knoxville, Tennessee
Ultimate Earth Inc
Church Discipleship (National Organization)
U.S. Air Force
Civil Engineering, Air Mobility Command
U.S. Army COE
U.S. Department of
Army (Civilian Personnel Operations Center, South Central Region)
U.S. Department of
Energy (DOE) - Headquarters, Washington D.C.
U.S. DOE – Chicago
U.S. DOE – Fernald
U.S. DOE – Office
of Scientific and Technical Information (OSTI)
U.S. DOE – Oak
Ridge Operations (all sites, Tennessee, Ohio, and Kentucky)
U.S. DOE – Rocky
University Medical Center
* Presented and/or
Published Papers on Subject
Developed PMOs and managed or
supported hundreds of one-of-a-kind projects. Continuously performed within
the cost, schedule, and requirements constraints. Therefore, helped to
enable the governmental organizations, companies, clients, and
project/executive teams to look competent and professional in the eyes of
sponsors and stakeholders.*
organizational and business processes through re-engineering and
evolutionary change*. Took large wasteful organizational structures and
designed more nimble competitive organizations based on goals and results*.
Based on historical theorist and current 21st century trends, was
able to change the way organizations do business, pay employees, build
infrastructures to perform work, and improved organizational cultures*.
Implemented World-class Business and Management Models:
Designed entire systems for large
commercial, non-profit, and governmental organizations (Excellent
Management, Storms of Chaos, Drivers of Change, Systems Thinking, Three
Phases of Change, Configuration Value Management -
Helped to win funding from
investors, governmental proposals, grants, and contracts of all kinds and
sizes. Helped organizations develop business with governmental set-a-sides
(i.e., 8a, Service Disabled Veterans, and Women Owned companies). Helped to
increase class “A” customers and minimize class “C” support. Performed
strategic planning, capacity building, organizational and systems
development support to over 20 start-ups (both “for” and “non” profits).
Helped entrepreneurs get started or find employment.
and Team Building: Develop
a seven-step performance measures process for governmental and commercial
organizations (Know rules, Know Goals, Find Criteria, Develop Indicators,
Collect Data, Analyze Date, Use Findings)*, facilitated solutions to major
organizational conflicts, and helped many teams to work together.
Developed programs for Conduct of
Operations to improve and solve major operational problems. Engineered
governmental and large commercial companies implementation of Six Sigma,
Quality Awards, ISO 9000 and 14000, and other Total Quality Management Type
Programs*. Engineered other systems - Configuration Management (CM)*,
Information/Records Management, systems testing and evaluation, systems
reliability engineering, customer feedback and requirements systems, and
performance and risk management. Performed project engineering; design and
Value Engineering (VE)*; human factors; cradle to grave pollution
prevention/waste minimization* and waste volume estimating; site
planning/plant layouts; automated plant design; lean manufacturing; life
cycle costing/cost analysis; activity based costing; safety analysis;
production-process flow analysis; shipping and receiving analysis;
probabilistic risk assessment; and statistical data collection; work
measurement and time/motion studies. Provided support on environmental
impact research, hazardous waste transportation, energy-related subjects,
international business and product design and Supply Chain Management.
Managed and participated in the planning, programming, budgeting, enactment,
execution, and auditing of major systems.
BI, and BA, Provided front-end liaisons,
analysis, testing, training, transitions, requirements, configuration
management, and developed many databases, simulation, expert systems to
support decision-making, internet communications systems, and other systems
interfaces as a senior business analysis, systems engineer, customer
liaison, and project manager.*
Not a programmer or developer but have used and/or own the following Hardware/software:
- PCs and MACs
- SAS 9.1 (Decision Tree and Enterprise Miner add-ons)
- Simulation Software (SimFactory, Others)
- MRP I/II, ERP, SAP
- PVCS Software Configuration Management Package on a Novell network
- OSTI Database
- Audio/Visual POD Cast Software (Cubase, WebPod Studio, Studio 9, Pinnacle, CamStudio, Others)
- Oracle Database
Have/familiar with the following packages, as a MS Partner:
- Entire MS 2007 and 2003 Office Suites (Windows Vista and back, Access, Accounting, Excel, InfoPath, OneNote, Outlook, Outlook Express, PowerPoint, Project, Publisher, Visio, Word)
- MS Expressions
- MS Photo Draw
- MS Accounting Professional 2008
- MS Exchange Server 2007
- MS CRM (packages)
- MS Virtual Server
- MS System Center Data Protection Manager
- Window Live OneCare
- MS Windows Server 2008
- MS SQL Server
- MS Mobile Information Server
- MS Office Project Server
- MS Office SharePoint
- MS Live Communication Server
- MS ISA Server
- MS Exchange Server
EMPLOYMENT HISTORY SUMMARY
LLC, Nashville, Tennessee, Founder and Chief Operations Officer,
2000 to Present. , Founded to serve NASA and as the primary
support company for several start-up organizations Veteran Restoration
Ministries, Life of Victory International Ministries, Faith-Based
Technical Assistance Center, Ultimate Earth, Nashville International
Studios, Agknowledge Magazine, SET Oak Ridge Tennessee, (and others) and
also founded to publish a systems approach to business issues and to
train organizations in the use of the Linked Management Models. The goal
is to build a world class consulting, staffing, and services firm. More
information can be found at
UNIVERSITY OF CENTRAL OKLAHOMA – As Project Manager - our team lead the
Human Resources’ business process improvement efforts to standardize job
classifications, descriptions, and pay scale. Reviewed all existing 700+ job
classifications and descriptions (some of which were never before
documented). Determined the general nature of the positions and recommended
position level job descriptions for administration, faculty, and staff.
Reviewed and suggested improvements and appropriate methods and styles of
job descriptions. Provided generic examples. Produced a template for the
positions identified by COKU as Adjunct Faculty, Lecturer, Instructor,
Assistant Professor, Associate Professor, and Professor. The descriptions
reflected the job content, responsibilities, accountability, and
requirements. Consolidated hundreds of individual departmental descriptions
to a few university specific descriptions.
Benchmarked existing job descriptions using other institutes of higher
learning. Created a system for future evaluations for promotions, corrective
actions, and/or salary adjustments to be documented and substantiated in a
systematic and repeatable way. Assigned salary ranges for each of the job
UNIVERSITY’S PROFESSIONAL DEVELOPMENT,
Nashville Tennessee. Developed the Strategic Management training for key
senior people at PIC/SYGEN trained them in the five Linked Management
Systems Thinking workshops for the U.S.
Army Corp of Engineers and others.
Tennessee, Start-up, 2000 to Present,
Vice President and Chief Operations
Founded to support the international
effort to use the water hyacinth plant (a very destructive and
disruptive nuisance that grows in subtropical areas) as the raw material
for food, clothing, and building material. Designing and developing all
systems. One of the goals is to build industrial facilities in
different countries and to teach the native peoples to run and manage
each of the facilities.
first high-level strategic conceptual plans for the development of a
concurrent systems engineering approach to the design, planning and
development of industrial efforts to make use of the Water Hyacinth
plant. The first efforts include fourteen countries, four of which will
have full industrial facilities, while the others will be based on
cottage industries (Program estimates valued at $550,000.000).
program to support to Ultimate Earth in the development and management
of Water Hyacinth products and industrial facilities. The goal is to
provide the technical support to Ultimate Earth in the mission of
helping poor peoples support themselves.
INTERNATIONAL STUDIOS, Nashville Tennessee, Start-up, 2000 to Present. Organizational Development Executive,
Systems Engineer and Assistant to the Chairman.
Westbrook Stevens, LLC role is to provide management systems consulting
and temporary support as needed. Developing overall design of systems
and organizational development. (Program estimates valued at over
Tennessee, Start-up, Executive Magazine to Agra-business manufacturing
leaders. 2000 to Present, Member of Board of Advisors; Columnist of Technical and Business Column
“Westbrook Stevens, The Principals of Results;” and National Conference
Staff Moderator, Speaker, and Group Facilitator.
MANAGEMENT ASSOCIATION INTERNATIONAL (AMAI) and PADGETT THOMPSON Kansas City and New York City Offices,
September 1998 to Present. Faculty/Speaker,
Provides training/consulting support to companies and organizations.
Business Systems Development
Basic Project Management (PM),
Information Systems PM,
Software Development PM,
Communications and Interpersonal
Skills for Technical Professionals,
Adult Training and Train the Trainer,
Customer Service and
Nasa, National Aeronautics and Space
And Employee Relations Directorate At Marshal Space Flight Center,
Alabama, January 2001 to present, Organizational Development Facilitator and
Speaker, provides Problem
Solving Facilitation, Organizational Development, Process Improvement,
Training, Orientation and Motivational Speeches.
NASA facilitator for the science and technology center in Huntsville, the
team included The U.S. Air Force, U.S. DOE, University of Alabama and
As Developer and Speaker, developed and trained the trainers
for the “Customer Relationships Management (CRM)” curriculum for NASA’s
Marshall Space Flight Center’s Center Operations Program. Developed the
workbooks and presentation material and supplies. Provides the materials as
needed to NASA. Before 9/11, The plan was to train the 3000 members of this
group, and then possibly import the training to the other MSFC employees
(around 17,000 people total). The plan was to present the same material to
all of NASA on a national level (Program Cancelled).
As Developer Speaker and Facilitator, developed and provided
training and facilitation of “A Systems Approach to Team Problem Solving”
for the Payload Operations Groups of NASA’s Marshall Space Flight Center in
Huntsville, Alabama and The Johnson Space Center in Houston, Texas.
As Developer and Speaker, developed and provided training on
Customer Relationships to NASA’s Marshall Space Flight Center’s Procurement
AI Signal Research, Inc., Nasa, National Aeronautics and Space Administration,
Customer And Employee Relations Directorate At Marshal Space Flight Center,
Alabama, January 2000 to January 2001.
Supported NASA in
continuously improving organizational effectiveness and efficiencies.
Worked with many different organizations used systems thinking in support of
problem solving facilitation and business process improvement type efforts
and offsite team building efforts. Also, supported new employee’s
orientations efforts. Provided
Problem Solving Facilitation, Organizational Development, Process
Improvement, Training, Orientation and Motivational Speeches.
LIFE OF VICTORY
CHRISTIAN MINISTRIES Nashville,
Tennessee, March 2002 to present, Member of the Board of Directors,
Non-profit Business consultant, Project Manager and Facilitator/Trainer.
Supported NASA in continuously improving organizational effectiveness As Developer Speaker and Facilitator, developed and provided
training and facilitation of “A Systems Approach to Team Problem Solving”
for a cross functional group (Schools, Department of Children Services,
Courts, Volunteers and Contractors) in support of business process
reengineering and overall systems development of children services in
Anderson County Tennessee.
Resources and Systems (IRaS), Oak
Ridge, Tennessee, May 1988 (presentations and publications only) to May
1997. From May 1997 2000 (all other services).
Being reorganized as a Service Disabled Veteran Owned Small Business
and President. Started,
designed and developed all systems, and organized a small service sole
proprietorship company, for the development and marketing of ideas,
products, and services. Services/projects include providing business,
manufacturing, industrial and systems engineering type support, ISO 9000 and
14000 training, facilitation, and implementation; publishing newsletters,
papers, and books; and presenting presentations and workshops on management
industrial and systems engineering and marketing support through LAW
Engineering; Pragmatics, Inc.; Pacific Western Technologies (PWT), Ltd.;
Science Applications International Corporation (SAIC); and Business Process
Improvement Professionals (BPIP) as needed.
systems/industrial engineering support to the Y-12 Material Surveillance and
Technical Support (MSTS) division of Lockheed Martin Energy Systems (LMES).
Supported the program’s preparation of basis of estimate (BOE) for its
proposed FY 1998 budget related to Central Scrap Management Office (CSMO)
Program Office, Chemical Operations, Business Center for Precious Metals,
and Building 9206 Transition.
Provided ISO 9000
and 14000 training, facilitation, and implementation for MARCA (a Japanese
manufacturer of refrigerator compressors), Vonor, Tennessee and other
training classes generally to both commercial companies and governmental
organizations related to Customer Service. Class 1, Serving the Public,
is aimed at those front line employees who interface with people outside the
organization. Class 2, Team Building, Serving Internal Customers is
designed for employees who interface with internal customers and/or who work
in teams. Class 3, Manager’s Guide to Customers Service and Team
Building is designed to train the manager in how to integrate customer
service into the company’s strategies on competitiveness.
as instructor to Pellissippi State Technical Community College. Class was
titled Managing Change: Investigating the Cultural, Organizational, and
Technological Changes in Business and Industry. Also supported college
of communications as substitute instructor for classes related to business
Oak Ridge, Tennessee, December 1995 to April 1997.
Chief Engineer and Quality Manager.
Responsible for general management, expanding markets and customer base,
developing business systems and developing approaches in marketing.
Developed systematic and repeatable methods, plans, policies, and procedures
for strategic management, quality (continuous quality improvement,
performance measurement, supporting communication network), and marketing
(data base marketing systems, systems for employee participation, customer
lead and satisfaction surveys).
class models for the U.S. Department of Energy’s (DOE) commercialization and
re-engineering efforts in Oak Ridge including: (1) Organization Models
incorporating trends in organizational structure, philosophy, and management
techniques; (2) Employee Change and Transition Models based on core
competencies, project life cycles, subcontractor teaming, and competitive
cultural issues; (3) Privatization Models incorporating not only transition
of employees and organization issues but also specific examples and
proposals for privatization; and (4) Procurement Models related to existing
contracts and packaging of tasks and functions.
and receiving database and inventoried B-25 Boxes. Required working as
liaison with all Y-12 divisions generating waste and a variety of Waste
Management groups. Updated and streamlined processes, information, and a
database; while running search and inspection tasks for finding inventory
for Lockheed Martin Energy Systems (LMES), Waste Management and Defense
Programs, DOE Oak Ridge Operations, Y-12 Site, Tennessee.
Applications International Corporation (SAIC),
Oak Ridge, TN. January 1986 to 1998:
Program Manager, BA, and Industrial/Management Systems Scientist.
Provided a wide range of services directly to SAIC’s Systems Engineering
and Integration Division, Integrated Engineering Solutions Business Unit
including support in the development and implementation of strategic
business and Quality Management plans, layout of service centers, support on
a large number of marketing efforts and proposals, and seminars on
management issues. SAIC projects listed below:
As Business Process Reengineering Consultant and Systems Engineer
supported the Oak Ridge National Laboratory (ORNL), Waste Management, and
Reengineering Implementation Project. Prepared the implementation plan and
performed systems engineering (lean) process improvement analysis on all waste
streams (including Solid Low-Level Waste, Liquid Low-Level Waste,
Transuranic and Alpha-Contaminated Waste, Hazardous, PCB, and Low-Level
As Program Manager and Principal Investigator supported (in a
leadership role) The Department of Energy (DOE), Oak Ridge Operations (ORO)
and Lockheed Martin/Martin Marietta Energy Systems (Energy Systems) waste
management and environmental restoration programs. This was an on-going
project and was covered by several contract vehicles. The support
included: (1) DOE Budget Program Activities, (2) Environmental Restoration
and Waste Management Site-Specific Plans (SSP) (for 5 large sites), (3) DOE Five-Year Plan, (4)
Summaries of Waste Management and Corrective Activities Program Monthly
Status Reports, (5) Monthly Activity Summary, (6) Activity Data Sheets
(ADS), (7) Baseline Change Control -- Plans, Control Boards Charter, and
Procedures, (8) Monthly National Environmental Policy Act (NEPA) Summary
Reports, (9) NEPA Environmental Assessments, (10) many meeting facilitations, (11)
many public participation information and meetings, (12) Program Summary
Documents and Progress Charts, (13) Program Roadmapping and issues resolution,
(14) Progress Tracking Systems, (15) Quality Management/Assurance Appraisal
Audits based on DOE 5700.6C and TQM principles, (16) supported the DOE and
Contractors’ EM Program Project Management Improvement Standdown Process,
(17) Supported the review and development of Program Management Plans, (18)
Review of the Energy Systems Waste Management Organization Program
Management Plan, (19) Baseline Environmental Management Report (BEMR), (20)
Cost Quality Management Assessments (CQMA), (21) Maintained Integration
Schedules, (22) Performed Pollution Prevention/Waste Minimization Studies, and other
support as needed, DOE Oak Ridge (Y-12, K-25, ORNL), Tennessee; Paducah, Kentucky; and Portsmouth, Ohio.
Industrial and Information Systems Consultant inventoried B-25
Boxes. Required working as liaison with all Y-12 divisions generating waste
and a variety of Waste Management groups. Updated and streamlined
processes, information, and a database; while running search and inspection
tasks for finding classified inventory for LMES, Waste Management and Defense Programs
at DOE Oak Ridge Operations Y-12 Site, Tennessee.
Information Systems Consultant tested designs and documented
processes, graphical interfaces and information flows for the development of
the National Women’s Health Information Center’s World Wide Web Site,
Liaison and Information Systems Consultant supporting
Contingency Aircraft Parking Programming in remote locations for United
States Air Force, Civil Engineering, Air Mobility Command, Scott Air Force
Base, Illinois (near St. Louis, Missouri).
As Software Configuration Manager supported the major software
development project for Sears Services Group using PVCS Software
Configuration Management Package on a Novell network, Chicago, Illinois.
Also provided PVCS support to internal SAIC work.
As Management and Operational Systems Consultant provided Conduct
of Operations (CONOPS) support to the Waste Transportation and Landfill
Operation (WTLO) which included: (1) review of all operations related to
eighteen CONOPS chapters; (2) developed new (lean) operational systems and
procedures for several of the operations; (3) performance measurement
support; (4) provided review and auditing support of all operations; (5) developed
Conduct of Rounds Procedures and Roundsheets for all of the facilities
within WTLO; (6) supported transportation-related systems activities, such
as tankers crossings of RAD areas; (7) updated and developed log keeping
guidelines; (8) directed training films and provided training support for
Lockheed Martin Energy Systems, Oak Ridge, Tennessee.
As an Industrial/Systems Engineer for SAIC Energy and Health
Information Division, supported the DOE Order 4330.4B. "Maintenance
Management Program," compliance master plan scheduling projects for
Instrumentation and Control, Technology Services divisions of the Oak Ridge
National Laboratory (ORNL), Energy Systems, Oak Ridge, Tennessee.
As Industrial/Systems Engineer and Information Systems Consultant
Used the Martin Marietta Methodology and Paducah Gaseous Diffusion Plant (PGDP)
Work Plans for Generating Waste Volume Estimates to develop software that quickly calculated waste volumes related to environmental restoration
of all related solid waste management units (SWMUs). Supported the waste
volume-estimating project for PGDP Waste Area Groups (WAGs), Paducah,
As Industrial and Management Systems Consultant Reviewed and
Developed the Quality Assurance Plan, Records Management Plan, and
Configuration Management Plan, related systems and Procedures. Supported
the Bear Creek Burial Ground "Walk-In Pits" Closure Project at the Y-12
Site, Energy Systems, Oak Ridge, Tennessee.
In 1992, as Site Engineer/Industrial/Systems Engineer and Project Manager supported several
site development planning and improvement projects as Site Engineer for (Y-12, K-25, ORNL) and as a member of the SAIC Logistics, Transportation,
Engineering, and Economic Analysis Division, as follows: (1) Y-12
Reconfiguration Site Development Plan (SDP); (2) Oak Ridge National
Laboratory (ORNL) Technical Site Information Document (TSI) master and
five-year plans; (3) K-25 SDP providing technical assistance on the
functional analysis section; and (4) Y-12 SDP providing technical assistance
on the functional analysis and population sections, Energy Systems, Oak
As Industrial Engineer and Task Leader provided (lean) architectural
programming for Tennessee Valley Authority’s Corporate Facilities Management
Group. Provided plans for the reorganization of East Tennessee offices,
systems and facilities. Reviewed several different groups containing a
variety of shops and operations. Made estimates on space and material flow
requirements based on a Just-in-Time system of operations, Knoxville,
As Industrial Engineer and Member of the Pre-Tiger Team
representing packaging and transportation issues related to the health and
safety-auditing project. Also supported the industrial safety and
industrial hygiene members in tagging deficiencies at K-25 Energy Systems,
Oak Ridge, Tennessee.
As Industrial Engineer and Training Consultant as certified Performance Based Trainer, supported the
Performance Based Training (PBT) Program for the Facility Safety Department,
Metal Fabrication, Procurement Engineering, and Nuclear Material Compliance
and Administrative (NMC&A) groups at Y-12 Energy Systems, Oak Ridge,
Tennessee. Reviewed, learned and studied all the processes and operations to develop and support PBT programs and workshops.
As Industrial Engineer and Principal Investigator supported the
site selection for the Y-12 Sanitary and Industrial Wastewater Treatment
Plant (SIWTP). Developed systems and tools for selection. Also supported the recycle alternatives study (green) for the SIWTP,
Energy Systems, Oak Ridge, TN.
As Project Manager, Industrial Engineer, Facilities Engineer, and Principal
Investigator in the Planning and Systems Support Division: (1)
provided systems design and documentation support on the "Scoping Study for
Lean Enriched Uranium Factory Modernization;" (2) provided technical
support in the review, value engineering (VE), design, and plant layout of
the modernization plan for the future Y-12 Enriched Uranium Focused Factory
(EUFF); (3) supported development of the functional flow diagramming of the
classified processes involved in the operations of the factory and the
analysis for cost engineering; (4) supported the site selection and
preliminary designs of the Hydrogen Fluoride (HF) storage facility for Y-12;
(5) supported the tracking and assimilation of the 1990 Y-12 SDP providing a
review of the utilities aspects, waste management data/practices, and all
applicable drawings; (6) supported a landscaping review of possible
improvements to the New Hope Pond Closure; and (7) provided systems thinking
support for the functional adequacy data base for the Capital Resource and
Facility Management Division at Energy Systems, Oak Ridge, Tennessee.
As Industrial Engineer supported the analysis and documentation
leading to the (lean) material flow analysis for PGDP Shipping and Receiving.
Provided (lean) functional flow analysis and estimated statistically the optimum work and
time involved for a related task for the purpose of improving the
operations, layout, and overall systems for the Shipping and Receiving
Department at Energy Systems, Paducah, Kentucky.
As the Management Systems Consultant provided configuration management
assistance in support of the Los Alamos National Laboratory Plutonium
Facility (PF-4) at Los Alamos National Laboratory, Albuquerque, New Mexico.
Wrote an example of a configuration management plan and provided general
comments for use in improvement of systems and processes.
As Information Systems/Management Consultant provided assistance in
support of the information management issues related to the transportation
function of the Federal Waste Management System for the DOE-Chicago
Operations Office, Argonne, Illinois.
As Information Systems Consultant provided technical support in a
review of all incoming and outgoing classified containers for the development of (lean) systems involved with the transportation data base information for both
the 1989 and 1990 documents at Y-12 for Energy Systems, Oak Ridge,
As Safety/Industrial Engineer provided technical support on the
Final Safety Analysis Report (FSAR) for the Precipitator System used to
precipitate and collect uranium compounds from uranium solutions at Y-12,
Energy Systems, Oak Ridge, Tennessee.
As the SAIC
Information Systems Division Program Manager, Principal
Investigator and Information/Management Systems Consultant of
SAIC’s Fernald Operations, senior member of the management team, developed the Program Management Office (PMO) and
supported the development of projects for the DOE Feed Materials Production
Center (FMPC) operated by Westinghouse Materials Company of Ohio (WMCO), in
the Cincinnati, Ohio area. Work included: (1) the development and/or
enhancement of all Configuration Management (CM) systems; such as, the
Configuration Management Function (CMF) Office (CMO), the Engineering Change
Proposal (ECP) and Construction Change Proposal (CCP) procedures, the
Physical Verification Teams, the Engineering Checking and Release function,
and other related procedures and/or charters; (2) development and/or
enhancement of the Engineering Drawing Numbering System, the Drawing
Archive, and CM Systems Data Base and other CM support systems; (3) supported FMPC
projects such as the Work Maintenance Control System, Safety Topical Manuals,
Operational Safety Requirements (OSRs), and the (lean) Production Operations
Manufacturing Process Flow Analysis (MPFA). The MPFA was the collection and
analysis of statistical information for the development of a knowledge-based expert
system. Work included the development of the data base management system,
the data bases, and support software such as Simfactory (simulation package)
to provide a forum for the logic used to answer basic management questions
about lean manufacturing processes; and (4) supported several studies and documents
(e.g.; Pilot Plant Facility and Process Description Document, Safety
Documentation Process Reports, Software Program Descriptions Requirements Documents,
Evaluation Reports, and other non-related Business Analyses and Business Intelligence systems planning was also common).
As Management Systems Consultant provided support to the Rocky
Flats CM Project for Rockwell International, Denver, Colorado.
1986 - For the ADP
Strategic Planning Division, served as an Industrial/Systems
Engineering and Operations Management Consultant. As one of the
investigators for the Lawrence Livermore National Laboratory, CA procedures
writing contract, researched and performed the first flow and network diagrams documenting the overall (lean) operational and start-up of
the systems required in the overall operational sequences and equipment
implementation for the Atomic Vapor Laser Isotope Separation (AVLIS)
program, located in Livermore, California.
As one of the Principal Investigators and Information Systems Consultant,
supported development of a program to train U.S. Navy engineers (from both
coasts) in the use of INGRES data base management system software for Energy
Systems, and provided training to the engineers on how to use INGRES as a
tool to retrieve information for the Systems and Equipment Maintenance
Monitoring for Surface Ships (SEMMSS) Program. Served as the principal
author on the project-training manual.
As Information Systems Consultant provided technical assistance for
the CAD/CAM Division on the requirements analysis for duPont's TNX facility
at the Savannah River Laboratory (SRL), South Carolina, to develop an
implementation and training plan for a CAD/CAM system. Work included
information collection, information and (lean) work flow analysis, technical
editing, and documentation processes.
As Information Systems Consultant provided technical assistance for
the Engineering Design Information System (EDIS) Project in the areas of
information and work flow, technical editing, and documentation in the CIM
support effort for Martin Marietta Energy Systems in Oak Ridge, Tennessee.
Served as Industrial/Systems Engineer for SRL environmental impact
research on hazardous waste cleanup of 32 sites for duPont. Provided
technical assistance in areas of Probabilistic Risk Assessment, statistical
data collection, construction man‑hour estimation, the formalization of
accident probabilities, accident criteria classifications, and overall
analysis methodology for the accident databases. Participated in similar
assistance to the SRL for research in transportation of hazardous waste.
of Energy, Office of Scientific and
Technical Information (OSTI), Oak
Ridge, Tennessee. January 1984 to January 1986.
Mechanical/General Engineer. Reviewed technical and
scientific reports and edited databases As a subject matter expert in the areas of reactor
technology, general engineering, electric power engineering, industrial
energy conservation, and explosives for the Nuclear Engineering and Physics
Branch of OSTI.
Innovations, Crossville, Tennessee.
April 1981 to April 1986.
President and Program Manager. Organized, staffed, and
marketed a small sole-proprietorship company to pay for and provide projects
for education. Staff fluctuated between two and ten temporary employees.
Provided engineering consulting services covering a wide range of
activities, such as, OSHA‑based studies in the areas of employee
right‑to‑know laws (David Witherspoon, Inc.); noise studies (Carrier Corp.,
Allied Products, Inc., and The University of Tennessee); a lighting study (Heil,
Inc.); safety-based studies, such as public safety (Clubcar Golfcarts) and
emergency plans (Underwater Salvage, Holiday Inn); productivity improvement
studies, such as plant automation review (Dennisen and Carter, Inc.) and
plant layout (Dennisen and Carter, Inc., St. Mary's Medical Center); a work
measurement/time study (St. Mary's Medical Center); and a productivity
information study (MTM Association). Experienced in areas of inventive
design/value engineering for export and import (American Accessories, Inc.,
Camel Tent Company). Worked in several areas of communications including
presentation systems (Engineered Products, Inc.), general
orientation/education systems (Holiday Inn), and commercial art (for over 50
different companies). Performed project engineering/management and designed
systems for solar energy utilization (Holiday Inn) and erosion control
Watauga Inns, Inc.
(Family's Business), 1972 to August 1985. Grew-up in and served more than 7
years in the Hotel/Motel industry and had a variety of
duties/responsibilities. Last few years served mainly as customer
and public relations trouble-shooter/problem solver.
The University of
Tennessee, Space Institute (UTSI)
Management/Industrial Engineering: Business Intelligence and IT/IS Management Minor, Estimated
Completion in 2009.
The University of
Graduate Work, Engineering Management/Industrial and Systems
Engineering: Systems Minor, Proposed Dissertation: Validation of
Organizational Elements Important to the Implementation of Management
Systems, Will Re-establish Program after UTSI.
The University of
Management/Industrial Engineering: Human Factors and Information Systems
Minor, Capstone Project: Project Management Tools in Real-estate
Engineering: Manufacturing Focus, 1983.
Lettered in Track (Javelin), Power lifter, 1978-79.
Technical Vocational School, Mechanical and Architectural Drafting. 1978
Training from PMI, EDS, SAIC,
U.S. DOE, TQA, AMA, UT, and Lockheed Martin in Project Management
Certification, Data Mining, SAS, RCRA, CERCLA, SARA, NEPA, Performance Based
Training, Analysis, Design and Development, Value Engineering, Environmental
Project Management, Business/Technical Project Management, PMP PMBOK,
Proposal Management, Contracts Management, Marketing Management, Quality
Management (TQM, QA, SQC, CQA, Six Sigma, TQA Examiner, ISO) Organizational
Conflict of Interest, Train the Trainer, Facilitation, Negotiations,
Customer Service, People Management Skills, Nuclear and Industrial Safety,
Program Management Mentoring Program, and other communications and
BOARDS, and PROFESSIONAL ACTIVITIES
Corporate Award for Development of Inter-divisional Teamwork,
Member of 1995
Tennessee Quality Award Board of Examiners,
1990 Engineer of
the Year, East Tennessee Chapter (11) of the Institute of Industrial
Department of Energy “Q”
Security Clearance (inactive),
Elected Commander of the
Air Commandos Tactical Training Flight for the U.S. Air Force UT ROTC,
First Sergeant of Air
Commandos Tactical Training Flight of the U.S. Air Force UT ROTC,
Won the Air Commandos Blue
Air Commando of the Year
for Volunteer Tactical Training Flight of the U.S. Air Force UT ROTC,
Member of the Order of
Scabbard and Blade.
Ultimate Earth, Inc Board of Directors.
Restoration Ministry (Member of the Technical Advisory Board)
Life of Victory
International Ministries - Faith-Based Technical Assistance Center (Chair
and Member of Board of Advisors)
Ag-Knowledge Board of Advisors
PMI, IIBA, IIE Local Chapters
Institute (PMI), 2006-8
Director of the
Special Interest Groups (SIG)
Management Office/Organization (PMO) Local Interest Group, 2008 (LIG)
Health Care LIG
Use, Development, and
Management Professional (PMP) Certification, 2007
Co-Chair of (PMO)
Leaning Interest Group (LIG), 2007
Institute of Business Analysis (IIBA), 2007
Vice President of
Risers Toastmasters, 2006 –
Competent Communicator (CC)
Industrial Engineers (IIE):
Technical Program Representative,
and Past President,
President for Programs,
to the Newsletter editor,
Engineer of the
Year, for the East Tennessee, Chapter 11. 1990
outstanding Young Industrial Engineer of the Year at the National level
of the Nominations Committee,
1991-92 Member of
the President's Session Committee,
of Scholarships Committee;
Two back-to-back sessions on "Managing Work Force
2000 '94, -- Part 1, Forecasting Work Force 2000, and Part 2, Managing Work
Ethics in Industry '93,
Intrapreneurship-Internal Creativity and
Pollution Prevention/Waste Minimization '93,
Roadmapping an Innovative Project Management Tool
Managing Organizational Change '92,
Performance Based Training for the Future '91,
Using Total Quality Management (TQM) to Meet the
Challenges of the 90s '91,
Managing the Productivity Dimension I '90,
Managing the Productivity Dimension II '90, and
Managing Change with Configurations Management
Society for Resource Management (APICS)
American Society of
Society of American
Value Engineering (SAVE)
Association of MBA
American Society of
Sciences Judge for the 43rd
International Science and Engineering Fair held in Nashville on May 13,
OTHER INTERESTING EXPERIENCES
Artist in Oils and Acrylic http://www.westbrookstevens.com/craig's_art.htm
Owned a farm and raised
cattle, goats, German Shepherds and other animals.
Also mined and transported fieldstone for landscaping and
In college started an
underwater salvage company to pay for SCUBA equipment.
In college was a
freelance commercial artist. Worked for more than 50 companies painting
logos and office paintings to help pay for education.
In high schooled owned a
small tractor services. “Bush-hogged” fields and scraped snow.
Church Related Activities:
Christ Church in
Christ Church in
Nashville Alter Care
Christ Church in
Christ Church in
Nashville Couples Facilitator
Christ Church In Nashville
Wartburg Baptist Church
Wartburg Sunday School
Parents Baptist Girls Home
Church in Knoxville Sunday School Teacher (Children)